Returns
Returns are only eligible for merchandise credit. Our policy lasts 10 days. If 10 days have passed since your purchase was delivered, unfortunately we can not offer you merchandise credit. To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email info@spectaculars.us to discuss specifics and receive a Return Authorization Number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive merchandise credit, the cost of return shipping will be deducted from your credit.
When shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We take no responsibility for charges or delays of the return shipment as this can vary depending on the rules of customs in each country. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a merchandise credit will automatically be applied to your account, within 3 business days.
Shipping Information
All shipments are done through FedEx. Shipping costs are at the expense of the buyer. All orders will ship within 1-2 business days from the date of payment. Depending on the destination we offer: Priority Overnight, Standard Overnight, 2Day, Ground Home Delivery, Ground, International Economy, International Priority. Orders shipped by ground service average 5-10 business days from date of order to reach their destination. Orders shipped by priority service average 1-5 business days from date of order to reach their destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or federal holidays. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.
When shipping overseas, customs can delay packages by up to 6 weeks. This doesn’t happen often, but it can happen.
PO BOXES:
Spectaculars.us does not allow shipping to PO Boxes. Customers listing PO Boxes as their shipping address will be contacted by a spectaculars.us representative to change this to an acceptable address. Additional shipping costs may be incurred by the customer based upon the revised shipping address.
DELIVERY TRACKING
We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.